Help Center

Frequently Asked Questions

Everything you need to know about Carson Creations. Can't find your answer? Contact us.

Files & Formats

What file formats do you accept?+

What are the size limits?+

What does 'manifold' mean and why does it matter?+

Can I get my file back after ordering?+

Materials

What materials do you offer?+

Which material should I choose?+

Do you offer specialty finishes?+

Can I see what a material looks like before ordering?+

Pricing

How is pricing calculated?+

What are the minimum order amounts?+

Do you offer volume discounts?+

Can I use a discount code?+

Turnaround & Shipping

How long does it take to receive my order?+

Where do you ship from?+

How is shipping calculated?+

Do you offer free shipping?+

Orders & Cancellations

What is the order process?+

Can I cancel my order?+

What is your refund policy?+

Can I reorder a previous print?+

Payment

What payment methods do you accept?+

Is my payment information secure?+

What if I have a payment issue or need a large refund?+

Still have questions?

Our team is happy to help — typically responds within 1 business day.

carsonchristophercreations@gmail.com